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Refund Policy

Refund & cancellation policy

Qurex Health Private Limited, a company incorporated under the Companies Act 2013, (“Qurex”) , manages and operates an online domain/platform, https://wellness.qurex.in/ (“Website”) , which provides expert consultation and solutions (“Services”) to address the various problems which may affect a person’s sexual health. We at Qurex strive to provide top quality services which comply with the industry standards to our users/customers (“Users”) , from booking an expert session to avail the Services, to initiating a refund. While booking sessions/availing the Services, the Platform promises a trouble-free and seamless experience in cancelling or rescheduling the sessions, or obtaining a refund for any cancellations thereof.

Any users availing the services offered by Qurex shall be allowed a refund of the fees/charges paid for the Services, on the following terms and conditions:

1 Expert Consultation/Treatment Plan:

  • 1.1. Any User who has booked a session for expert consultation or a discovery call, shall be entitled to 100% refund of the fees paid, upon cancellation of the said booking at any time, atleast 12 hours prior to the schedule start time of the expert consultation.
  • 1.2. However, the user shall be entitled to 100% refund of the consultation fee paid, where such cancellation is due to a fault attributable to Qurex, or due to the concerned doctor not being present, fails to be present at the scheduled time, or cancels the appointment for any reason.
  • 1.3. If the user wishes to reschedule his/her session, then he/she shall do the same from his/her own profile on Qurex web application, any time but not later than 12 hours prior to the scheduled start time of the expert consultation, and shall be permitted to choose any other timeslot available for the concerned doctor.
  • 1.4. Notwithstanding anything stated elsewhere, in case a User fails to join the scheduled consultation the said consultation, due to any reason not attributable to Qurex, then the same will be considered as no show by the User and will not be entitled to any refund or adjustment of the consultation fee paid.
  • 1.5. Any treatment plan once bought cannot be refunded.

2. Application for Refund/Cancellation: Any application for refund or cancellation of any of the services mentioned above, shall be communicated by the user through email to contact@qurex.in, and Qurex shall try to resolve such application at the earliest possible.

3. Refunds shall be processed by Qurex through its normal banking channels/ payment gateway into the User’s source account within 7 working days.

4. This refund and cancellation policy (“Policy”) shall be subject to the Terms and Conditions of Qurex’s website, and Qurex reserves the right to amend this Policy from time to time, at its discretion. Users are therefore requested to check the Policy at the time of using the website. Please note that if the user does not accept the amendments/changes made to the Policy, then the user shall promptly discontinue use of the website. The continued usage of the website shall be construed as an acceptance of the changes made to the Policy.